Volunteer with Citizens Advice Antrim & Newtownabbey

VOLUNTEERING

VOLUNTEERING WITH CITIZENS ADVICE ANTRIM & NEWTOWNABBEY

REASONS TO VOLUNTEER

Make a difference

It can be incredibly rewarding to contribute something non-financial to a cause you care about.

Boost your confidence

Trying something new and getting out of your comfort zone every now and then can do wonders for your confidence levels.

Do something interesting

Don’t let your spare time trickle away – fill it doing something interesting and challenging.

Meet new people

Tired of doing the same things with the same group of friends? Widen your circle and horizons by meeting people you might not normally.

Improve your prospects

Having volunteering on your CV demonstrates that you’re someone with initiative and a rounded life. Nearly one third of the volunteers who leave the service each year go on into paid work.

Get to know your community

You’ll develop a great feel for the local community, people and the place at your local Citizens Advice.

Put your talents to use

Use it or lose it! Got the gift of languages? Volunteer as an interpreter. The possibilities are endless.

Enjoy free training

Trainee advisors can gain a national Citizens Advice certificate through their training.  Other skills like PR, campaigning and administration can be learnt on the job in a supportive environment.

Gain office-based work experience

Get ahead of the competition for jobs and university places with some real life experience.

We need you!

75% of the people who work in the Citizens Advice service are volunteers, and we simply wouldn’t be here for our clients without them. 

VOLUNTEER ROLES

  • ADVISOR

    Volunteers who give advice to our clients are at the heart of our service and we could not manage without them. Volunteer advisers receive full training in the skills needed to help people deal with their problems and learn how to find the information the client needs from our extensive database. Volunteers are trained, supported and supervised as they begin to give advice and will get feedback and development opportunities throughout their time with Citizens Advice.

    You don’t need specific qualifications or experience to train for the role.

  • TRIBUNAL REPRESENTATIVE

    The role of the volunteer Tribunal Representative will be to represent claimants before the Social Security First Tier Tribunal, in respect to a range of Welfare Benefits. This role may be of particular interest to those with a legal background.

    We provide comprehensive advocacy training.

  • RECEPTIONIST

    Our Receptionists are the public face of Citizens Advice Antrim & Newtownabbey, managing ‘front-of-house’ based on the information given by the Deputy Manager. 

    You don’t need specific qualifications and experience but you’d need to:

    • be polite when talking to people
    • have basic computing skills
    • have an understanding of, and commitment to, confidentiality
    • be friendly and approachable.
  • CAMPAIGNER

    By using evidence that Citizens Advice gets from our clients, you could help bring about changes in local and national policies and services which can benefit everyone – even those who have never used a local Citizens Advice before. As a campaigner you’ll:

    • carry out research and write reports
    • get involved in media campaigning
    • work with other local Citizens Advice centres and organisations.
  • TRUSTEE

    Trustees contribute to strategically leading the service by:

    • regularly attending and taking part in meetings
    • actively contributing to setting policy and strategic direction, defining goals, setting targets and evaluating performance
    • monitoring the financial position and ensuring that the service operates within its means and objects, and that there are clear lines of accountability for day-to-day financial management

VOLUNTEER OPPORTUNITIES

Citizens Advice Antrim & Newtownabbey are currently recruiting for the following volunteer roles.

  • ADVISOR

  • TRIBUNAL REPRESENTATIVE

  • TRUSTEE

  • RECEPTIONIST

HOW TO APPLY

Thank you for taking interest in volunteering with Citizens Advice Antrim & Newtownabbey. Please complete the form below and a representative will contact you.

CELEBRATING VOLUNTEERS

Citizens Advice Antrim & Newtownabbey welcomes volunteers and staff from all backgrounds, so our recruitment and training is very inclusive. No previous experience is needed as we provide full training and support.

We value diversity, promote equality and challenge discrimination in all areas of our organisation.
Our volunteers come from all walks of life and make a difference to our local community.

OUR VOLUNTEERS

STATEMENTS FROM PREVIOUS VOLUNTEERS